Shipping Policy:

​

Due to the COVD19 pandemic, the order's shipment may take longer than regular expected times for delivery.

 

The shipping charges are flat; however, we are working to change this to calculations based on the entire order's cumulative weight. The shipping costs are different for domestic and international delivery. Within domestic Maharashtra and outside Maharashtra, prices will differ.

 

Delivery time is generally estimated within 10 days of the order placed. The order will be processed once the payment confirmation happens with PotteryDen. PotteryDen shall not be liable to any delays or non-delivery of the products if the issue is caused due to any natural calamity or any cause beyond the control of PotteryDen.

 

The PotteryDen customer must provide authentic information such as name, contact number, and address to avoid any obvious shipping delays. PotteryDen reserves the right to confirm and validate the information and other details provided by the customer at any point in time. PoterryDen also reserves the right to cancel the order and provide a refund if required. 

In case of any international and domestic shipment, all the additional duties (custom clearance, etc.) and any additional applicable taxes are the customer’s responsibility and out of PotteryDen’s control. PotteryDen is not liable to pay any duties or taxes for such shipping.

 

In case of an issue with the delivery due to some consumer's mistake, such as a wrong address, contact information, etc. and the courier company returns the delivery. Re-delivery charges will be charged extra to the customer.